Custom Order Terms and Conditions
By placing an order for a custom-made product, you are at this moment, consenting to the terms and conditions laid out in this Policy. Please read and understand every aspect of this policy before committing to any custom order. If you have any questions, please contact us as we are happy to help answer any questions you may have.
TERMS OF SALE FOR CUSTOM-MADE PRODUCTS
• ALL CUSTOM ORDERS ARE FINAL SALE! No returns, refunds or exchanges will be accepted on custom orders.
• Custom- ordered is defined as any order that is not sold by “us” as “Ready-made” predesigned or already sold by “us” products or designs, including but not limited to sizes, colors, design request or custom printed or sewn products.
• Scumbag Art Collective, LLC reserves the right to charge for any custom product prior to production• Must have customer confirmation in writing before production
• Our typical turnaround time is 7 to 14 business days. Some orders may take longer. Turnaround time begins when your invoice has been paid in full and proof approval has been received.
• Scumbag Art Collective, LLC will not be responsible for missed deadlines due to weather conditions, power interruptions, back-orders or errors from distributors, shipping errors or anything else outside our control. If we expect or foresee any problems, we will inform you of the problem and work with you to reach a solution.
• Once a custom-made order has entered production, we cannot guarantee it can be cancelled.
• Scumbag Art Collective, LLC does not assume liability for copyright and trademark infringements caused by customers. Trademarked or Copyrighted material is not allowed
• Scumbag Art Collective, LLC has the right to refuse or cancel any custom order due to the customers desired artwork/photos. Rude or offensive wording or images are not allowed such as, Hate, Racism Ect... Our staff determines if the customers wording, artwork or photos violate our companies’ values.
Artwork Creation & Ownership
• All artwork designed by Scumbag Art Collective; LLC is our sole property. If you ask us to create a design for you, the cost includes, the labor and design fees to produce the piece, not the ownership and rights to said artwork. Ownership rights can be purchased in addition to the design fees.
• Artwork submitted by you, which we are not creating, just printing, is not owned by Scumbag Art Collective, LLC but you or its rightful owner. We will never reproduce your artwork without your consent. Additionally, we will not reproduce anyone else’s intellectual, copyrighted or trademarked property without the rightful owner’s consent.
• By submitting any artwork/logos you agree that you have full permission to use and reproduce the artwork. Scumbag Art Collective, LLC will not be held responsible for any illegal wrong doings. We do not support copyright infringement.
Submitting Artwork
• Please read our Artwork Guidelines page before submitting your artwork. Knowing what and how to submit will speed up your turnaround time. Art not supplied in print ready format as specified is subject to art prep fees at our current rate. We will not be responsible for misspellings or errors in artwork after the final proof is approved.
Print Guarantee
• We completely stand behind our work. Please check your order carefully and notify us of any problems within 24 hours of delivery. If, for any reason, we made a mistake printing your order and it is not as agreed upon in your emailed proof approval and falls outside these terms & conditions, we will gladly reprint your order within 10 working days.
• We will not be responsible for errors found after 24 hours or errors completed by you the customer. **WE DO NOT OFFER REFUNDS FOR ANY CUSTOM ORDER. **
Print Sizes
• Every shirt in your order will have the same image size. Even if there are both men’s and women’s sizes in the order, unless otherwise requested. Each different image size will be treated as a new order and priced as such.
• An image which is printed within 1.5 inches of any seam is subject to distortion or print deflection. These inconsistencies are likely to happen when a large image is printed on a small garment and is considered acceptable.
• We will not be responsible for print imperfections due to images that lay too close to the seams.
Printing Over Zippers, Collars or Seams
• Due to the uneven nature of seams, collars or zippers, printing inconsistencies and/or distortions are normal. Items printed over seams, collars or zippers with inconsistencies are considered acceptable and are not misprints.
Placement
• While printing, we do our best to ensure designs are printed in consistent locations on all shirts in the run. However, small variations should be expected. All garments are sewn differently and variations in each individual shirt may result in slightly varied placements. A 1″ allowance in any direction off the proofed location is considered acceptable. If the desired print location is near a seam or a collar, these variances may be more noticeable. Scumbag Art Collective, LLC will not be responsible for print location variances within the 1″ allotment.
Customer Supplied Goods
• We do print on customer supplied goods, if customer request of this option and is willing to sign a damage waiver form due to knowing that there is a chance that an item can be ruined or misprinted, and Scumbag Art Collective, LLC will not be responsible for replacing any items.
Digital Proofs & Printed Samples
• The customer will receive a digital proof before production begins. Customer has up to 2 proof reviews before an additional fee will be added for the services. If the customer requests a sample, there will be a low premium charge that will be credited to the final order if accepted. If you do not follow through with an order, then the high premium charges for the sample will apply.
Care Instructions
• To ensure longevity of your print and image vibrancy, we always recommend machine washing your shirts in cold water and tumble drying on low heat or for better results hang dry. Do not wash with in 24 hours of printing production completion.
• You should expect a small amount of fading with water based or discharge prints. Because they are basically dyed fabrics, the printing will fade along with the fabric after repeat washings. This is not a print defect.
Pretreatment Marks
• Prior to washing, it is totally normal to see pretreatment marks around your image or feel discharge inks on the shirt’s surface. After the first wash, this generally goes away leaving the shirt with a smooth no hand feel. However, some specialty or high opacity inks may leave a texture behind. We cannot guarantee a completely no-hand feel.
Color Matching and Reorders
• We cannot guarantee an exact color match on your reorders. We do our very best to get the color matched as close as possible. If you know you’ll need to reorder beforehand, let us know and we’ll try to keep your file saved if possible. If a certain color is needed before the start of a job, please request a Pantone color match. (additional cost) Due to the unreliability of matching fabric colors and ink colors by computer monitors we cannot guarantee a color to look exactly how it looks on screen. If you need a sample, please request it so that there are no misunderstandings. Mockups are only intended to get a general feel for what the final product will look like. We do our best to get it as close to the mockup as possible.
Pricing
• Scumbag Art Collective, LLC reserves the right to change our pricing at any time and without notice according to the work taking place to print your design as requested.
Payment
• We require full up-front payment on orders less than 50 items. This speeds processing and eases delivery without the need to make a second payment to us when your shirts are ready. For all orders over 50 items a 50% of the total price deposit will be required upon submission of order, remaining balance will be required to be paid full before final delivery will be made.
• ALL DEPOSITS NON-REFUNDABLE!
Returned Checks
• There is a $30 charge for all returned checks. If a check is returned, all payments thereafter will need to be made with cash or card.
Packaging
• Garments will be bulk folded and packaged in boxes. May or may not include garment care instructions.
Shipping
• We ship via UPS, Fed EX or USPS. Once your order ships, you will receive a tracking number within 24 hours.
• Scumbag Art Collective, LLC will not be responsible for transit time estimates, undeliverable addresses, shipping errors, bad weather or other problems with transit. Transit time is not included in turnaround time. Please account for transit time when placing your order.
• Insurance is always available at an extra cost (depending on the order value) and must be requested prior to invoicing. Insurance may not be included in your quote if it is not previously requested.
• Scumbag Art Collective, LLC assumes no responsibility for goods once they leave our location.
Custom Products Policy Disclaimer.
Manufacturer Defects
• Scumbag Art Collective, LLC will not be held responsible for manufacturer defects such as mislabeled sizes, color inconsistencies, re-dyes resulting in discolored discharge prints, loose stitching and other garment defects. We inspect each shirt while printing but cannot guarantee the quality of each garment. If exact numbers are required, we highly recommend ordering 5% extra of each size.
Subjectivity
• Scumbag Art Collective, LLC will not be responsible if you do not like the look or fit of a garment and/or the artwork printed on it. We will work closely with you to make sure the garment selected fits your needs and meets your expectations. However, we expect each client to do some research of their own. Full garment specs are always available to you. If you are unsure of a product’s look or sizing, we suggest ordering a blank sample prior to production. Please note that samples will delay turnaround times.
Cancellation
• Orders canceled after proof approval is subject to a 15% restocking fee (based on order value) plus any other fees incurred. Once production has begun and shirts have been printed, cancellations are not accepted.
We want you to enjoy your custom items, and we work with you during the quoting, design, and proofing process. We're always ready to answer any questions and help before, during, and after the production process to get you what you need. Thank you for choosing Scumbag Art Collective, LLC